Returns Policy
All goods and items supplied in the sales order shall be governed by the Competition and Consumer Act 2010 (the Act). Goods supplied by Boaters World are subject only to the applicable manufacturer’s written warranty (if any) and, except to the extent prohibited by law, all other warranties with respect to Goods are hereby excluded.
1. All returned goods must be accompanied by the original invoice.
2. A photo of all parts being returned must be provided to show the conditions of the parts and packaging before being returned.
3. A Return Authority Number (RAN) must be obtained prior to return.
4. Goods will be accepted for credit when returned in the original, unmarked packaging within thirty (30) days of purchase.
5. A 15% restocking fee will apply for returns greater than thirty (30) days from invoice date.
6. No goods will be accepted for return:
- When items have been fitted or used in any way.
- If hose has been cut to length as per customer requirements.
- For items which have been specially procured.
- When goods are not accompanied by the original invoice.
7. The cost of freight for returned items is the responsibility of the customer.
8. No return will be accepted for credit, other than for warranty issues, more than six months from purchase.
Shipping
Warehouse Locations
Boaters World currently ships orders from centrally located warehouses in NSW and QLD.
Local Pick-up
Local pick-up offered to Boaters World customers from our fulfillment centre located on Sydney's Northern Beaches.
Processing Times
Boaters World will endeavour to process all orders the same day that are placed before 1pm AEST on business days. However, during busy periods a processing time of between 1-4 business days may occur.
Delivery Times
The transit times below apply to all our couriers including Australia Post, Fastway, DHL, TNT and other similar carriers. The transit times below exclude weekends and public holidays. Please note that transit times may vary for delivery to rural locations and during the holiday seasons.
Australia
- For Standard delivery within Australia it is 4 to 8 business days after processing of your order.
- For Express delivery within Australia it is 1 to 3 business days after processing your order.
Fiji
- For Standard delivery to Fiji it is 10 to 18 business days after processing of your order.
- For Express delivery to Fiji it is 6 to 10 business days after processing your order
New Caledonia
- For Standard delivery to New Caledonia it is 8 to 12 business days after processing of your order.
- For Express delivery to New Caledonia it is 6 to 10 business days after processing your order.
New Zealand
- For Standard delivery to New Zealand it is 7 to 12 business days after processing of your order.
- For Express delivery to New Zealand it is 6 to 10 business days after processing your order.
Papua New Guinea
- For Standard delivery to Papua New Guinea it is 8 to 12 business days after processing of your order.
- Express delivery not available
Solomon Islands
- For Standard delivery to Solomon Islands it is 10 to 18 business days after processing of your order.
- Express delivery not available
Vanuatu
- For Standard delivery to Vanuatu it is 12 to 25 business days after processing of your order.
- For Express delivery to Vanuatu it is 8 to 18 business days after processing your order.
Free Freight
Free freight Australia wide on orders of $300 dollars or more that are less than 5kg and fit in an Australia Post XL bag.
For orders $300 or more that weigh over 5kg free freight only applies to eligible metropolitan post codes excluding Tasmania and Northern Territory. (see eligible post codes below)
- NSW: 1000-2263
- QLD: 4000-4225
- VIC: 3000-3220
- SA: 5000-5119
- WA: 6000-6214
- NT: Additional freight charges may apply
- TAS: Additional freight charges may apply
Additional freight charges may apply on orders with a weight or cubic weight of more than 22kg.
International orders do not qualify for free freight.
Free Freight on Anchors
Certain postcodes may incur additional freight charges depending on location.
Large, Bulky or Heavy Items
Deliveries of large, bulky or heavy orders may be subject to additional freight charges. We will contact you prior to dispatching your order if necessary for the payment of any additional fee, or a full refund if you choose not to proceed.
Remote Locations
Deliveries to non-metropolitan locations within Australia may be subject to additional freight charges. We will contact you prior to dispatching your order for the payment of any additional fees if applicable. You may elect to cancel your order and to receive a full refund if you choose not to proceed.
International Shipping Customs & Duty Charges
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Boaters World cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.
Authority to Leave Terms and Conditions
Boaters World offers Authority to Leave freight service; by agreeing to Authority to Leave when placing an order, you are asking Boaters World's agent/delivery partner to leave your parcel at your unattended premises in accordance with your instructions.
By providing Authority to Leave you agree that the parcel is deemed to have been received when left at your premises.
Boaters World, and its agents/delivery partners associated with the delivery of your parcel, do not accept responsibility for any loss or damage that may result from you providing Authority to Leave for your delivery. You agree to release Boaters World from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of your election to choose Authority to Leave for your delivery.